FAQ
How long before I get my order?
Can I get refund for my order?
Most order ship 24-48 hrs under normal business volume and item availability. Expect your spice orders in 3-7 days.
If your order does not arrive after 7 days, send us an email:
Majority of our orders shipped with UPS and United Postal Service. Note, UPS do not deliver to P.O.Box addresses.
Yes, after placing your order send us an email requesting express mail. We will notify you the additional shipping charges and make the adjustment to your payment. However, in most cases shipping order over two pounds of spices express mail can be costly.
Can you ship my Injera order express mail (overnight)?
No. One pack of Injera weighs close to 5 Lbs, so express mail shipping cost has been too much.$50 - $70 in some cases.
Is your Injera gluten free?
No, our Injera is a mix of Teff and wheat flour. We will be offering gluten free (all teff) Injera soon.
When do you ship Injera bread and will it stay fresh when I get it?We prepare and ship Injera on Monday or Tuesdays each week. We pack the Injera in zip lock bags and will arrive most destinations in 2-3 days. It should stay good up to 7 days at room temperature.
Tuesday 1:00 PM (Eastern time). All Injera orders received after will be shipped the following week Monday or Tuesday.
We offer money back guarantee on the quality of our spices minus shipping costs. However, since Injera is perishable item, we do not offer money back guarantee.
Generally, Injera is good 5-7 days. It is best kept in refrigerator.
Yes, you can keep Injera in the freezer. To unthaw leave it in room temperature or you can use oven at low heat. After unthaw, you can microwave at lower setting for a few seconds to get the softness.
Just like any other bread, if you see white or gray mold discard.
Yes, our spices are directly imported from Ethiopia.
We accept all major credit cards, PayPal and Google Pay.
We have started our online business in 2005.
Can I get refund for my order?
We strive to provide the best quality products and services. If you are not satisfied with our spices, please return the items and we will issue a refund in full excluding cost of shipping.
However, we do not offer a refund on perishable item (Injera)
Once we ship the Injera, we have no control on the time of delivery or the conditions (temperature) the Injera might get exposed.
My package never arrived or was lost?
This is a very rear occurrence, but we will try tracking the package with the post office. If the package was found to be lost in transit or after delivery, you may file a lost package claim with the post office. Most packages have up to $100.00 insurance (USPS).
For more questions E-mail us at: ethiospiceimports@gmail.com